Ericka Mae de Guzman Espiritu

Customer Service

Tips for Improving Customer Service

• Customer Service teams must value and respect customers. 

• Customer Service team must practice clarity in communication with the customers.

• Customer Service team should always use positive language.

• Customer Service team should know how to properly close conversation.

• Customer Service team must be united.

• Customer Service team must possess qualities such as being patient, empathetic and consistent.

• Customer Service team must know how to properly address customers' complaints.

• Customer Service team must always be ethically right.

• Customer Service team learn how to swallow their pride, take blame or negative feedback from the customers.

• Customer Service must be active listeners.